Commitment to quality service

PAUL JONES BEROWRA REAL ESTATE property management department prides itself on intelligent, honest feedback, advice and a dedicated single point of contact.  We are committed to retaining a professional and personalised service as our portfolio is kept at a manageable size to ensure our landlords and tenants are provided with superior quality of service. We have kept our portfolio specific to the Berowra area, Mt Ku-ring-gai, Mt Colah and Cowan. Our property management staff live locally and remain determined to maintain the community spirit of the Berowra area within the business.

PAUL JONES BEROWRA REAL ESTATE has invested extensive time and energy into creating and documenting a Property Management System to ensure your property receives a commitment to quality service.

Continuous professional training enables our management team to stay right up to date with any changes in real estate legislation, which is very important in today's litigious society.
 

Services Provided

We establish the rental value of your property by comparison with similar properties and in accordance with current market trends.
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The property is advertised for lease on our ‘Properties for Lease’ sheet issued at our office in  Berowra and on the Internet reaching a worldwide market.
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All prospective tenants are interviewed and references are thoroughly checked, to ensure the best tenant for your property. Each applicant must achieve a minimum of 100 checkpoints and we access two national databases of defaulting and excellent tenants to establish the reputation of the tenant.
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The tenancy agreement is completed and signed to statutory requirements for the protection of both parties.
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At the commencement of the tenancy a written report is prepared on the condition of the property and dated photographs are taken.  The initial report and the photographs are referred to at the end of the tenancy to ensure that the tenant’s Rental Bond is accurately disbursed.
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We ensure a rental bond is paid at the beginning of the tenancy and lodged with the Department of Fair Trading.
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We provide the tenant with a comprehensive booklet at the commencement of tenancy outlining their responsibilities and requirements of tenancy.
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We collect the rental payments from tenants and issue a receipt on your behalf. Tenants have the option of paying by Bpay, Rentcard or by internet transfer. Bpay allows the tenants to pay their rent by phone or Internet from the comfort of their home or work, and has resulted in a reduction of late payments.
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We conduct regular internal and external update inspections and prepare a report to you detailing the state of repair and maintenance of the property and our opinion of the present rental value.  Where we believe a rental increase can be justified, we advise you and request your instructions.
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We organise any repairs and maintenance work required to the property, once approved by you the owner, and ensure the work is carried out in a professional manner by fully qualified and insured tradespeople.
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All accounts, including council rates, water rates, insurances etc can be paid from the rent monies received on your behalf according to your instructions in the Management Agency Agreement.  Water usage will be charged to the tenant where the property is separately metered.
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Landlord protection insurance has become imperative, and your property can be insured against damage by tenants, loss of rent and debt recovery.  We can arrange this cover on your behalf.
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Each month we prepare a statement for your property, which details the rent period, the rent collected and any disbursements made on your behalf.  Your rent monies can be electronically deposited into your nominated account or alternatively you can be paid by cheque.  Your statement will automatically be mailed to you and can also be sent by email if required.
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An Annual Income and Expenditure report is supplied at the end of the financial year.
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We ensure that rents are paid promptly in accordance with the tenancy agreement. All tenants’ ledgers are checked regularly, a reminder letter being written to any tenant whose rent is in arrears.  Should a tenant be 14 days in arrears a termination notice is issued.
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Disputes between landlords and tenants are not uncommon, but if handled with professionalism and diplomacy, most can be solved expediently. Disputes can arise over rental increases, repairs and rental bond matters.  Initially we act as a negotiator, but if parties are unable to agree it may be necessary to apply for a hearing with the Tenancies Tribunal.  This independent third party will hear the dispute and make a decision on the matter.
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As your agent we can represent you at the hearing.  Preparation may include obtaining quotes, taking photos or researching rental market comparisons.  The findings of the Tenancy Tribunal are final, and may not be to your satisfaction, so it is always beneficial to try to solve a problem in its early stages.
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We inspect the property when the tenant vacates and arrange for the release of the bond only if the condition is satisfactory.
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The property is re-let to a suitable tenant with the minimum of vacancy.